Pet Loss FAQ

Pet Loss FAQs | Local Pet Cremation Services

Families come to us with questions every day. Questions about our pet cremation and burial services, how to hold a pet funeral, or how to best cope with pet loss. We’ve included the most common ones here, but, if yours isn’t listed, we ask only one thing: call us at (804) 758-2650. We’ll get you the answer you need.
  • What is Cremation?

    Cremation is the process whereby your pet’s body is transformed into “ash” through the application of intense heat. It can take between 30 to 90 minutes, depending on the size of your pet and if they are in a special pet casket or cremation container. Once cooled, your pet’s ashes will be processed, and either placed in an urn and returned to your family, or scattered on your behalf by a member of our staff.

  • Do I have to purchase a casket for my pet's cremation?

    No. Often family members will wrap their pet in a favorite blanket or some other personal article of meaning to the pet or family members.

  • Are all pet crematories alike?

    In short, no. Because most states do not regulate pet crematories, the quality of facilities, services, and staff can vary widely.

  • How long after my pet's death will it take to receive the urn?

    We guarantee a quick response when your pet dies, either at your home or vet clinic. We always respond immediately and take your pet into our care right away. This means we are able to return your pet’s cremated remains within 48 hours.

  • What if my pet dies at home?

    We always have professional staff “on call” 24 hours a day, every day of the year, which means we’re ready to respond immediately to take your pet into our care whenever you may need our services. Never hesitate to call on us–day or night.

  • Is there only one type of pet cremation?

    No. Basically, there are two types of pet cremations. A private cremation is one where your pet is the only pet in the equipment during the cremation process. This is the only option that ensures the cremated remains you receive are those of your beloved pet.


    A communal cremation is one where more than one pet is involved, and all of their cremated remains are commingled as a result. With this type of cremation, it is impossible for the provider to return your pet’s cremated remains to you.

  • What questions should I ask my veterinarian or pet cremation provider?

    We advise that you ask these very important questions:

    • Where is the crematory located?
    • When can I come and inspect it? 
    • When will my pet be cremated and then be ready for pickup?
    • How do I know I am going to get back my pet’s cremated remains?
  • Do most pet owners choose "private" or "communal" cremation?

    Research indicates about 70% of all pet families choosing cremation want their pet’s cremated remains back, which means they opt for private cremation.

  • How much does cremation cost?

    We offer four special packages for cremation and one for burial. We also offer a la carte pricing as well.  Please call us and one of our pet loss professionals will go over the service options and answer any other questions you might have.

  • Is an urn required and where do I get one?

    Yes, a container to transfer your pet's  ashes into your care is needed.  We have a very simple, yet dignified transitional urn available for families that are not yet ready to make a more permanent selection.  We also offer a large assortment of memorial urns, jewelry, garden stones, and other keepsake items.  We invite you to make an appointment to come by our Pet Loss Center to browse the different options that are available.

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